MEMOGuard : Alarm management monitoring alerts

MEMO © Guard on software or the web interface, safely, you can manage crises and alerts through the platform that automatically prevents security personnel via SMS, email, voice call, SMS to email, mail to SMS …
The industry, security or other business sectors linked with urgent interventions: firemen, security…are today in need of applications that manage and supervise the on-call duty personnel, to be able to react immediately.
The MEMOGuard software identifies alerts from a manual panel, a land-line or cellular telephone, an alarm exchange or a computer network. Subsequently it begins pre-defined procedures controlled by a detailed calendar planning.
And finally MEMOGuard contact the on-call duty personnel using all means of communication at its disposal: GSM cellular phone, pager or land-line telephone, independent of the frequency, protocol or operator used, email.
Application supervisory alarms and alerts with managing childcare staff call schedule

“Supervision schedules guard teams on-call”

 
THE SOFTWARE MEMOGuard

• MEMO Guard® is a complete software for the management of on-call duty agents.
• MEMO Guard® identifies an alarm or an alert.
• MEMO Guard® deals with the alarms according to predefined procedures and planning.
• MEMO Guard® informs the on-call duty personnel on the mobile phone, pager or land-line telephone.

 
Functionalities MEMO Guard® identifies the signals since:

• – A telephone (vocal, DTMF)
• – A computer network (via text file, RS 232, TCP/IP, Email POP 3…)
• – An alarm station (vocal, DTMF)
• – A manual panel (guardian, a person in situ…)
• – Dry contact sensor
• – 5 tone radio – Pager
• – Database (ODBC)

After the definition and configuration of the alarms and alerts messages, MEMO Guard® sets off a procedure according to the predefined planning.
 
Planning

• It can be a daily or a weekly planning, etc… with days and time slots determination of the on-call duty.
• The annual planning supervises the weekly planning.
• The administrator can also manage the days off, absences or illnesses of the on-call duty agents, until the last moment, thanks to the substitutions’ planning.

 
Procedures
The MEMO Guard® procedures specify the calls loops, priorities and redundancies. The calls can be differed if an agent is not reachable. Then, the alert messages are stored by MEMO Guard®.
 
Alerts reception supports
The alerts coming from MEMO Guard® can be sent on:

• Mobile phone GSM multi-operators
• Pager multi-operators
• Land-line telephone
• 5 tone radio
• Fax
• SMS

 
Cascades
MEMO Guard® recalls automatically in cascade the on-call duty personnel, until the confirmation of the message reception (acknowledgement of the process). You can constantly define these cascades parameters (complete version).
On-call duty groups
MEMO Guard® can send an alert message to an on-call duty group. The first agent to acknowledge makes it for the group, which stops the cascade process.
Voice connection
MEMO Guard® enables the voice connection (direct connexion) between the on-call duty technician and the guardian or witness of the incident. This functionality is possible on MEMO Guard® only with the complete version which includes a 4 channel vocal communication card.
Acknowledgements
Any on-call duty agent can acknowledge an alert reception, via DTMF code. MEMO Guard® has a double acknowledgement function:

• The first one indicates that the incident has been taken care of.
• The second one announces the end of the intervention.

If the double acknowledgement is not carried out in a defined time lapse, MEMO Guard® can sets off a new procedure.
Answering machine
When an on-call duty agent calls back MEMO Guard®, this one consults his personalized voice mail, thanks to an access code. This involves a better management and a simplification of the calls and voice mail consultation.
 
NT Service
MEMO Guard® runs under a NT service. It is not necessary then to open a specific session with Windows® NT.
 
Multi-operators
Like all CLEVER Technologies’ software, MEMO Guard® is a multi-operator application.
 
GSM Operators :
– Bouygues Telecom®
– Orange®

• SFR®
• All interconnected International Operators.

 
Pager Operators:
– (Expresso®)
 
Private Operators:
– 5 tone radio
– Private paging
 
Sending modes
The alert messages can be sent in two different ways:
– Via GSM modem (delivered in the pack, see below) by sending directly on the operator network.
– Via the multi-operators secure platform CLEVER, in the case where priority, secure and encrypted messages would be necessary.
 
Sending log
MEMO Guard® generates a detailed, time and date stamped sending log of all the events which have occurred, as well as an alarm log.
 
APPLICATION EXAMPLES TO PREVENT A DIRECT LOGISTICS FLOW FAILURE
A motor vehicle equipment manufacturer has a failure in his production line. The service engineer, absent at the time of the breakdown received the alert only 4 hours later. In addition to that, the time of repair has involved the discontinuation of one day manufacture.
This production failure has generated in chain a failure with the principal customer of the company.
Such cessation of production has cost several million of franc to the company and led to the loss of an important customer.
From now on, MEMO Guard® informs about the slightest anomaly in the production line and warns within less than two minutes each technician on their GSM telephones and their pager.
If one of them does not answer in a defined time lapse, MEMO Guard® calls automatically two other agents in cascade, then recalls the first one in the event of non-response until one of the technician calls back the answering machine to be identified and to announce that he is able to take care of the intervention.
 
MEMO Guard® enables all the companies which manage a production line to avoid serious problems.
MEMO Guard® guarantees a better reactivity from the on-call duty agents.
TO INFORM ABOUT A BREAKDOWN OR AN IT FAILURE
A superstore trading group got a server breakdown which contained the stocks status to be delivered to the supermarkets.
The breakdown lasted several hours before the IT manager notices it. The server merely « crashed » itself.
All the orders of the day were deferred to the following day for the supermarkets. Many articles were missing in the departments and the opportunity cost was several million of franc for the trading group.
From now on, MEMO Guard® warns the IT manager on his land-line or mobile phone when notices the slightest abnormal movement on a server.
MEMO Guard® informs you about any breakdown or IT failure.
 
HARDWARE
 
GSM MODEM
The pack contains a dual-band 900/1800 MHz GSM modem for SMS sending via operator.
 
2 CHANNEL VOCAL CARD
The 2 channel vocal communication card enables to receive simultaneously two alarms.
 
4 CHANNEL VOCAL CARD
 
Model with Complete and Progateway version
A 4 channel vocal communication card enables to receive simultaneously four alarms. This card also allows the voice connection and the acknowledgements (via
DTMF).
 
VERSIONS
 
BASIC Version
2 channels – 2 calls in parallel
 
Pack Content:
MEMO Guard® CD-rom
User’s guide + Licence
Dialogic card Proline 2 channels + Licence
GSM Modem
 
Software Requirements Specification:
Version with 2 limited cascade calls and 2 parallel calls per procedure.
 
THE MINIMUM SYSTEM REQUIREMENTS
The software only runs under Windows® NT 4.0 and above, and requires a Pentium® PC, as a dedicated station, with 128 Mo of Ram.
 
 
 
STANDARD Version
4 channels – 4 parallel calls
 
Pack Content:
MEMO Guard® CD-rom
User’s guide + Licence
Dialogic card ” D/4PCI ” 4 channels + Licence
GSM Modem
 
Software Requirements Specification:
Version with 2 limited cascade calls and 4 parallel calls per procedure.
 
THE MINIMUM SYSTEM REQUIREMENTS
The software only runs under Windows® NT 4.0 and above, and requires a Pentium® PC, as a dedicated station, with 128 Mo of Ram.
 
 
COMPLETE Version
4 channels + voice connection – unlimited
 
Pack Content:
MEMO Guard® CD-rom
User’s guide+ Licence
1 Dialogic card ” D/41EPCI ” 4 channels + Licence
GSM Modem
Pentium PC+ Windows® NT 2000 Pro (complete workstation: screen, keyboard, etc…)
 
Software Requirements Specification:
Version with an unlimited cascade number per procedure, a simultaneous call number limited to the number of card channels (4 on the BASIC Version) and a voice connection function.
 
PROGATEWAY Version
(Dialogic card D41/EPC1 4 channels – unlimited)
 
Pack Content:
MEMO Guard® CD-rom
User’s guide + Licence
1 Dialogic card ” D/41EPCI ” 4 channels + Licence
1 serie multichannel card (4)
GSM Modem
1 19″ bay cupboard containing a central processing unit
1 software pack Windows® NT 2000 Pro
1 uninterruptible power supply
 
Software Requirements Specification:
Version with an unlimited cascade number per procedure, a simultaneous call number limited to the card channel number (4 on the BASIC Version) and a voice connection function.